1/ COMMAND
By placing an order on this site, the customer acknowledges that he has read the present terms of sale and accepts them. The minimum order for France and the European Union is 20 euros (port not included). Shipping costs are calculated automatically based on the destination and the amount of the order. An order receipt confirmation is automatically sent to the customer by email. For countries outside the European Union it is imperative to contact us before any order. Any order placed and paid for a country outside the E.U., without our confirmation, will be cancelled and fully refunded. the photos, present on the articles, are not contractual, we present plants in-situ as well as subjects often aged in cultivation. When the available plant is presented, it shows ONE subject among several and there may be a difference in appearance depending on the individual. On the other hand, the plant may be larger if it has grown between taking the photo and buying, but also, smaller, if the watering has been interrupted for several weeks or in winter. No CITES or Plant Health Certificates are required within the EEC, so we do not issue them. Payments must be made at the time of order (Paypal, Bank Cards: VISA, CB, Mastercard , by bank check in France or transfer).
2/ ANNULATION and RENONCIATION
The customer is protected by the remote canvassing law. Before delivery, the customer can cancel his order without penalty by any means at his convenience (email, phone, fax, mail). According to the Code of Commerce, he has 7 days from delivery to give up his order and return all the goods to his original state, carrying the customer's expense. The cash collected will be refunded after checking the compliance of the returned goods.
3/ PRICE
Prices are shown in Euros, all taxes included, departure Ozoir. The shipping costs are added automatically by the program that manages the site.
4/ EXPEDITIONS
Plants are sent to bare roots (with exceptions). They are all labelled and packaged separately, with the utmost care. The parcels are delivered by mail by Colissimo de La Poste (computer tracking, delivery within 48 hours after the shipment, notice of passage in case of absence of the recipient).
On some subjects, we may have to cut leaves or branches to facilitate packaging and transport, except on particular subjects that are precisely beautiful because they have never been pruned.
5/ DEADLINES
Orders are executed in order of arrival, with shipping times ranging from 1 to 2 weeks or more during our exhibition periods, from March to June and from the end of August to October (contact us in case of holidays on your part) It is not possible to guarantee a very specific delivery day, so plan the most convenient delivery place for you. Shipments are suspended in case of risk of frost, severe heat or strikes. Customers with current orders are systematically informed of the decision to defer shipments. The suspension can be lifted by simple request from the customer, however in case of damage to the plants or loss of the parcel, we will not be held responsible. It may also happen that the plant you chose was sold on the previous exhibition, we will offer you, then, either a new choice, or a partial or total refund of your order.
6/ GUARANTEES
The quality of each plant is checked before shipping. They are sent healthy, their recovery depends on the new growing conditions and the stress generated by shipping. Many of our plants can be delicately grown and intended for discerning amateurs! Find out before ordering them. We could not reimburse such a plant that has not been put in the right conditions of cultivation (serre, veranda ...) Stocks are regularly updated, however, in case of unavailability of a plant when making a package we replace it with a voucher to be claimed on the next order. No clause for the resumption of plants or accessories beyond the legal period of 7 days, the good health of plants depends only on the care provided after delivery. The shipment of parcels is the responsibility of the delivery service. In case of delay, loss, or damage to the package during transport, www.plantemania.fr cannot be held responsible.
7/ CULTURE
For the cultivation of succulent and caudex plants, go to our website www.plantemania.com